Delivery & Returns, Shipping and Legalities
Delivery
The delivery of items which are in stock take approximately 7 – 14 working days, while items that are not in stock take 2-4 weeks.
All contact lens orders under $125 will have a delivery charge of $9.95, while all contact lens orders above this will have free delivery.
Deliveries are fulfilled via Fedex or UPS. If you need express shipping please contact us directly.
Unfortunately, we are not shipping international packages at this time
Refunds & Returns
We are always here to help our customers and we understand that on occasion, purchased items need to be returned.
A full refund is offered (excluding delivery charges) with any contact lens that you wish to return. Items are only eligible for a refund if they have not been opened, used, or damaged and if they are in original condition. There is a processing fee of $15 with every return.
However, if we have made a mistake with your order, then we will be happy to offer a refund of all costs, which also includes money spent on postage and packaging. A receipt or proof of purchase is required.
Our Returns Address is:
405 East Main Street
Grangeville, Idaho 83530
Refunds
We are happy to accept returns from online orders within 21 days of purchase for a full refund, after an inspection of the product is performed. Items are required to be unopened (contact lenses), undamaged, and in good condition. Delivery charge will not be refunded.
Once accepted, refunds will take up to 10 working days to reflect account. If you do not see your refund, please check your bank once again and confirm. If you have double checked, please call us (208) 983-3732 or email at cpeyeclinic@gmail.com.
Exchanges
We promise to provide an exchange service on items up to 21 days after the order purchase date. Items sent for exchange must be unopened, undamaged, and in original condition.
Exchanges can be performed for the same product with a different prescription, or for a different product of the same value after inspection is performed.
When an exchange is requested for a product of different value, the price difference will be calculated excluding the delivery charge of the original purchase.
If you would like to make an exchange, please call our team (208) 983-3732 or email at cpeyeclinic@gmail.com.
Cancellations
If you wish to cancel your order, please contact us to do so as soon as possible. Any cancellations made during working hours, before your item has been dispatched, will be accepted. If your item has already been dispatched, we will be unable to make any amendments to the item.
Successful cancellations will be refunded within 10 working days working days.
If you receive your item and decide you would like to change your order, you are welcome to make an exchange. (Please see exchange policy for further information).
FAQs Shipping & Returns
Please allow up to 7-14 working days for delivery. If you have not received your order after this time, please contact our practice by phone (208) 983-3732 or email at cpeyeclinic@gmail.com
If your package arrives damaged, or does not arrive at all, we are happy to work with you to locate or replace your items. Please call us and one of our team members will talk you through the process.
